Features
Dimensions
Care Instructions
Shipping and Delivery
We strive to provide fast and reliable shipping for all of our customers. Please read the following information carefully to understand our shipping policies.
Shipping Rates and Methods:
We offer both standard and express shipping options. The shipping rates for both options are calculated based on the weight and destination of your order automatically by the shipping carriers (USPS, FedEx, UPS). You will be able to see the shipping rates at checkout before completing your purchase.
Delivery Time:
Our standard shipping option typically takes 3-5 business days for delivery. Please note that delivery times may vary depending on your location, weather conditions, and other unforeseen circumstances.
International Shipping:
We offer international shipping to most countries. The shipping rates and delivery times for international orders vary depending on the destination. Please note that international orders may be subject to additional customs fees, taxes, and duties. These fees are the responsibility of the customer and are not included in the shipping charges.
Order Processing Time:
We typically process orders within 1-2 business days. However, during busy periods, it may take longer to process your order. Once your order has been processed, you will receive an email confirmation with tracking information.
Order Tracking:
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track your order online.
Order Cancellation:
If you need to cancel your order, please contact us as soon as possible at info@clandestina.co. We will do our best to accommodate your request, but please note that if your order has already shipped, we will not be able to cancel it.
Returns and Exchanges:
If you are not satisfied with your purchase, we offer a 30-day return policy. Please contact us to initiate the return process. We do not offer exchanges at this time.
Please feel free to contact us if you have any further questions about our shipping policies. Thank you for shopping with us.
Returns and Refunds
If you are not totally satisfied with your purchase, you can return the product for a full refund for up to 30 days from the date of purchase. The product you return must be in the same condition you received it. Please keep the receipt.
If you want to return a product please write to us to: info@clandestina.co